Free CMQ/OE Sample Questions and Online Practice Exams

Free CMQ/OE Practice Test

1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of because of any fundamental elements of the experiment. This is whats called the:

2. The theories of Abraham Maslow are foundational aspects of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach where individuals add their knowledge to some common storehouse (such as a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that are not a proprietary area of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at the factory called Hawthorne Works in the early area of the last century. The study found that when workers know they’re being monitored during an experiment, the outcomes in the experiment tend to be different than those achieved by workers getting involved in the same experiment who’re unaware they are being monitored. Sometimes the gap is positive, and often the gap is negative, but when workers know they’re being observed during an experiment, the final results will often be skewed, and this has to be taken into consideration.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many people have called a pyramid. In the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that fat loss for individuals to offer the purpose of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach where individuals add their knowledge to some common storehouse (such as a database) is known as a codification strategy, or push strategy. Another answer choices are all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in 5 Whys method of dealing with the foundation of your problem. The diagram concept was created by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often found in the design of employee training programs.
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