Manager of Quality & Organizational Excellence Qualifications

Free CMQ/OE Practice Test

1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never on account of any fundamental aspects of the experiment. This is called the:

2. The theories of Abraham Maslow are foundational elements of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge to some common storehouse (like a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools which are not a proprietary area of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at the factory called Hawthorne Works in early area of the last century. The research discovered that when workers know they’re being monitored within the cmq/oe certification, the outcomes in the experiment tend to be distinct from those achieved by workers involved in much the same experiment who will be unaware that they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, however, if workers know they’re being observed within the experiment, the outcomes will often be skewed, and this have to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have identified as a pyramid. In the bottom include the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that it’s impossible for people to own objective of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to some common storehouse (like a database) works as a codification strategy, or push strategy. The opposite answer choices all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be included in the Five Whys strategy for getting to the main of an problem. The diagram concept was developed by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in the design of employee training programs.
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