Manager of Quality & Organizational Excellence Qualification

Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never because of any fundamental elements of the experiment. This is whats called the:

2. The theories of Abraham Maslow are foundational portions of which of these management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The data management approach through which individuals add their knowledge to some common storehouse (like a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive part of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at the factory called Hawthorne Works during the early part of the last century. Case study found out that when workers know they’re being monitored within the cmq oe essay questions, the outcome from the experiment are generally diverse from those achieved by workers enjoying a similar experiment that are unaware that they’re being monitored. Sometimes the gap is positive, and quite often the gap is negative, however when workers know they’re being observed within the experiment, the outcome tend to be skewed, and this has to be taken into account.

2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have described as a pyramid. At the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that just isn’t possible for folks to achieve the purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach through which individuals add their knowledge to some common storehouse (like a database) is known as a codification strategy, or push strategy. The other answer options all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be used as part of 5 Whys method of addressing the root of a problem. The diagram concept originated by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in the style of employee training programs.
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