Manager of Quality & Organizational Excellence Qualification

Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never due to any fundamental aspects of the experiment. This is what’s called the:

2. The theories of Abraham Maslow are foundational elements of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The information management approach in which individuals add their knowledge to a common storehouse (such as a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive area of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in the early area of the 20th century. The research discovered that when workers know they’re being monitored in an cmq oe essay questions, the final results with the experiment are generally unique of those achieved by workers getting involved in a similar experiment that are unaware that they’re being monitored. Sometimes the main difference is positive, and often the main difference is negative, however, if workers know they’re being observed in an experiment, the final results will often be skewed, and also this must be taken into consideration.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which a lot of people have called a pyramid. At the end will be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that no one is able for folks to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach in which individuals add their knowledge to a common storehouse (such as a database) is known as a codification strategy, or push strategy. The opposite answer option is all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be included in 5 Whys way of addressing the basis of your problem. The diagram concept originated by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the style of employee training programs.
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