Free CMQ/OE Sample Questions and internet-based Practice Exams

Free CMQ/OE Practice Test

1. One impediment to leading to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, rather than because of any fundamental facets of the experiment. This is known as the:

2. The theories of Abraham Maslow are foundational aspects of which of the management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The data management approach in which individuals add their knowledge into a common storehouse (for instance a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools that aren’t an exclusive part of the methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers in a factory called Hawthorne Works in early part of the last century. The research learned that when workers know they’re being monitored throughout an experiment, the results in the experiment usually are diverse from those achieved by workers getting involved in much the same experiment who will be unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, however when workers know they’re being observed throughout an experiment, the results are often skewed, this also have to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have identified as a pyramid. Towards the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow believed that just isn’t possible for folks to achieve the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach in which individuals add their knowledge into a common storehouse (for instance a database) works as a codification strategy, or push strategy. One other answer choices all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of the 5 Whys strategy for addressing the foundation of an problem. The diagram concept was made by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the design of employee training programs.
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